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Frequently Asked Questions (FAQs)
Filipino VAs are known globally for their excellent communication skills, strong work ethic, and outstanding customer service. They’re highly adaptable, tech-savvy, and culturally aligned with Western businesses — making them a valuable asset to any team.
Yes, security is a top priority at VirtuPro. All of our VAs sign a strict non-disclosure agreement (NDA), and we train them in data privacy and confidentiality protocols. Your business information is treated with the utmost care and professionalism.
Absolutely. All VirtuPro VAs go through a thorough vetting and background check process. They’re not just skilled — they’re reliable, accountable, and supported by our on-ground team in the Philippines. Should any issues arise, we have systems in place to take immediate and appropriate action.
Absolutely. All VirtuPro VAs go through a thorough vetting and background check process. They’re not just skilled — they’re reliable, accountable, and supported by our on-ground team in the Philippines. Should any issues arise, we have systems in place to take immediate and appropriate action.
Your VA will use your preferred tools — email, WhatsApp, Slack, Zoom, or Teams. Communication is smooth, professional, and adjusted to your working hours and preferences.
Not at all! Our VAs are flexible and willing to work within your time zone. Many of them already have experience working with Australian clients, so they’re familiar with your business hours and expectations.
We keep it flexible! There’s no lock-in period or long-term commitment required. However, we do ask for at least one week’s notice if you decide to end the service, so we can ensure a smooth transition and wrap things up professionally.